Shipping Info
As a small business, we try our best to ship your items as soon as we can. Please allow 2-3 business days for your order to be shipped.
Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays)
Once orders are shipped, the package is in the courier's hands. Once packages are shipped, tracking information will be available.
Please note- any applicable duties and taxes for international shipments are the responsibility of the customer and are not included in our costs.
Incorrect address policy:
Once your package is shipped out and a tracking number is provided the address cannot be changed. Elli Studios trusts that customers have provided the full and correct address for your product to be shipped to. If the wrong address was provided at checkout and you are notified that the package cannot be delivered due to an incorrect address, Elli Studios cannot be held responsible to provide a refund or re-send your product. Please ensure that the address provided at checkout is correct.
Elli Studios is not responsible for lost or stolen packages once they have been delivered.